What did Ron Kaufman mean by: The right measure is not how many customers you’ve got, but how closely you hold them. - Ron Kaufman Customer service expert Copy
+ When the customer makes contact, he does not want a quote. He wants a commitment. Feraz Zeid, December 22, 2023January 10, 2024, Ron Kaufman, Commitment, Service Culture, 0 - Ron Kaufman Customer service expert
+ When your staff are ‘information-rich’, their information can make you rich! Feraz Zeid, December 22, 2023January 10, 2024, Ron Kaufman, Information, Rich, Service Culture, 0 - Ron Kaufman Customer service expert
+ In a service situation, each delay can mean many unsatisfied customers, each one telling many more. Feraz Zeid, December 22, 2023January 10, 2024, Ron Kaufman, Delay, 0 - Ron Kaufman Customer service expert
+ Exceeding expectations is where satisfaction ends and loyalty begins. Feraz Zeid, December 22, 2023January 10, 2024, Ron Kaufman, Expectations, Loyalty, Satisfaction, 0 - Ron Kaufman Customer service expert
+ If you only give back what you get from other people, you’re not giving as much as you can. Feraz Zeid, December 22, 2023January 10, 2024, Ron Kaufman, Service Culture, 0 - Ron Kaufman Customer service expert
+ Let your customers say, ‘Well, here I am,’ while you say, ‘There you are!’. Feraz Zeid, December 22, 2023January 10, 2024, Ron Kaufman, Customers, Here I Am, 0 - Ron Kaufman Customer service expert
+ You can’t always hire great service providers, but you can create them. Feraz Zeid, December 22, 2023January 10, 2024, Ron Kaufman, 0 - Ron Kaufman Customer service expert
+ How much good can you do today? How much love can you give? How much care and kind attention? Feraz Zeid, December 22, 2023January 10, 2024, Ron Kaufman, Attention, Care, 0 - Ron Kaufman Customer service expert
The design process, at its best, integrates the aspirations of art, science, and culture. - Jeff Smith Cartoonist
It’s an old ploy of the bourgeoisie. They keep a standing ‘art’ to defend their collapsing culture. - George Grosz
Part of company culture is path-dependent. It’s the lessons you learn along the way. - Jeff Bezos Entrepreneur
Cultures aren’t so much planned as they evolve from that early set of people. - Jeff Bezos Entrepreneur
You have to maintain a culture of transformation and stay true to your values. - Jeff Weiner Business executive · USA
Here’s the thing about earnestness. Our culture discounts it; but people are yearning for it. - Jeffrey Zaslow Journalist
I’m not too fond of the typical Australian activities or culture. I’m not into surfing. - Jens Lekman Singer-songwriter · Sweden
We are the meeting place, an entity that’s trying to connect faith and culture. - William P. Leahy University President · USA
