What did Ron Kaufman mean by: The cutting edge of service is always being honed and polished. - Ron Kaufman Customer service expert Copy
+ If they’re going to remember the problem, make sure they remember it fondly. Feraz Zeid, December 22, 2023January 10, 2024, Ron Kaufman, Problem, Remember, Service Culture, 0 - Ron Kaufman Customer service expert
+ You cannot change what has already happened. You can always change the way you respond. Feraz Zeid, December 22, 2023January 10, 2024, Ron Kaufman, Culture, Service Culture, 0 - Ron Kaufman Customer service expert
+ When the customer makes contact, he does not want a quote. He wants a commitment. Feraz Zeid, December 22, 2023January 10, 2024, Ron Kaufman, Commitment, Service Culture, 0 - Ron Kaufman Customer service expert
+ Acting after being asked is compliance. Acting without being asked is kindness. Feraz Zeid, December 22, 2023January 10, 2024, Ron Kaufman, Compliance, Kindness, 0 - Ron Kaufman Customer service expert
+ The bottom line is a by-product of taking care of your main product – your customers. Feraz Zeid, December 22, 2023January 10, 2024, Ron Kaufman, Care, Service Culture, 0 - Ron Kaufman Customer service expert
+ When a customer asks what no one else has ever asked, pay close attention. Feraz Zeid, December 22, 2023January 10, 2024, Ron Kaufman, Attention, Pay, Service Culture, 0 - Ron Kaufman Customer service expert
+ Things that are obvious don’t need to be talked about. Things that are missing, do. Feraz Zeid, December 22, 2023January 10, 2024, Ron Kaufman, Missing, Service Culture, 0 - Ron Kaufman Customer service expert
+ If customers say you’re just ‘all right’, you’ve not done enough, you’ve failed to delight. Feraz Zeid, December 22, 2023January 10, 2024, Ron Kaufman, Delight, Service Culture, 0 - Ron Kaufman Customer service expert
Reason alone is insufficient to make us enthusiastic in any matter. Explain - François de La Rochefoucauld Writer · France
Keep doing good deeds long enough, and you’ll probably turn out a good man in spite of yourself. - Louis Auchincloss Author · USA
Trust is the lubrication that makes it possible for organizations to work. - Warren G. Bennis Professor of Business Administration · USA
If the rate of change on the outside exceeds the rate of change on the inside, the end is near. Explain - Jack Welch Business executive
The only way to know how customers see your business is to look at it through their eyes - Daniel R. Scoggin
If one of our customers comes into the store without a smile, I’ll give them one of mine. - Sam Walton Entrepreneur · USA
The easier it is to do something, the harder it is to change the way you do it. - Steve Wozniak Engineer · USA
