What did Ron Kaufman mean by: If you only give back what you get from other people, you’re not giving as much as you can. - Ron Kaufman Customer service expert Copy
+ When the customer makes contact, he does not want a quote. He wants a commitment. Feraz Zeid, December 22, 2023January 10, 2024, Ron Kaufman, Commitment, Service Culture, 0 - Ron Kaufman Customer service expert
+ If customers say you’re just ‘all right’, you’ve not done enough, you’ve failed to delight. Feraz Zeid, December 22, 2023January 10, 2024, Ron Kaufman, Delight, Service Culture, 0 - Ron Kaufman Customer service expert
+ Greatness is not how you feel, it’s how you make others feel. Feraz Zeid, December 22, 2023January 10, 2024, Ron Kaufman, Greatness, How You Feel, Service Culture, 0 - Ron Kaufman Customer service expert
+ The first step to delighting your customers is being there when they need you. Feraz Zeid, December 22, 2023January 10, 2024, Ron Kaufman, Service Culture, 0 - Ron Kaufman Customer service expert
+ You are the person who determines what you do. That’s a big responsibility. Make the most of it. Feraz Zeid, December 22, 2023January 10, 2024, Ron Kaufman, Responsibility, Service Culture, 0 - Ron Kaufman Customer service expert
+ Constant acts of goodness are worth far more than rare acts of greatness. Feraz Zeid, December 22, 2023January 10, 2024, Ron Kaufman, Goodness, Greatness, Service Culture, 0 - Ron Kaufman Customer service expert
+ Instead of just asking ‘How did I do?’ ask ‘How can I do more?’ Feraz Zeid, December 22, 2023January 10, 2024, Ron Kaufman, Asking, 0 - Ron Kaufman Customer service expert
+ Giving great service requires the right people and the right service tools. Feraz Zeid, December 22, 2023January 10, 2024, Ron Kaufman, Tools, 0 - Ron Kaufman Customer service expert
Reason alone is insufficient to make us enthusiastic in any matter. Explain - François de La Rochefoucauld Writer · France
Keep doing good deeds long enough, and you’ll probably turn out a good man in spite of yourself. - Louis Auchincloss Author · USA
Trust is the lubrication that makes it possible for organizations to work. - Warren G. Bennis Professor of Business Administration · USA
If the rate of change on the outside exceeds the rate of change on the inside, the end is near. Explain - Jack Welch Business executive
The only way to know how customers see your business is to look at it through their eyes - Daniel R. Scoggin
If one of our customers comes into the store without a smile, I’ll give them one of mine. - Sam Walton Entrepreneur · USA
The easier it is to do something, the harder it is to change the way you do it. - Steve Wozniak Engineer · USA
