This quote emphasizes the importance of a company’s employees in the overall success of the business. It suggests that when employees are loyal to a company, they are more likely to put in the effort to ensure customer satisfaction. This, in turn, leads to customers developing loyalty towards the company. Loyal customers are more likely to stick with the company’s products or services, leading to consistent revenue and growth. This growth is what makes shareholders happy, as they see a return on their investment.

The quote emphasizes the interconnectedness of employees, customers, and shareholders in a business. It suggests a domino effect, where the loyalty of employees leads to customer loyalty, which in turn leads to happy shareholders.

In today’s world, this idea is extremely relevant. In a highly competitive market, customer loyalty is a key factor for business success. Companies are investing more in employee engagement and satisfaction programs, recognizing that a happy and loyal workforce can drive customer satisfaction.

This concept can also be applied to personal development. If we think of ourselves as the ‘company’, our skills and abilities as the ’employees’, and our personal or professional goals as the ‘customers’, then developing and nurturing our skills (employees) will help us achieve our goals (customers). This, in turn, will lead to personal satisfaction and growth (happy shareholders).

Overall, this quote is a reminder that success, whether in business or personal life, starts from within. It’s about nurturing and investing in the internal factors first (employees or skills) to drive external success (customer satisfaction or achieving goals).