Phil Crosby Quotes
Phil Crosby was an American businessman and author known for his contributions to the field of quality management. He is best known for his concept of “zero defects” and his belief that quality should be the top priority in any organization. Crosby’s notable works include his book…Read More
Phil Crosby was an American businessman and author known for his contributions to the field of quality management. He is best known for his concept of “zero defects” and his belief that quality should be the top priority in any organization. Crosby’s notable works include his book “Quality is Free” which became an international bestseller and his Quality Management Maturity Grid, a tool used to assess an organization’s quality management practices. He also founded the Philip Crosby Associates, a consulting firm that helped companies improve their quality processes. Crosby’s ideas and methods have had a lasting impact on the business world and continue to be studied and implemented by organizations worldwide.Read Less
Phil Crosby was an American businessman and author known for his contributions to the field of quality management. He is best known for his concept of “zero defects” and his belief that quality should be the top priority in any organization. Crosby’s notable works include his book “Quality is Free” which became an international bestseller and his Quality Management Maturity Grid, a tool used to assess an organization’s quality management practices. He also founded the Philip Crosby Associates, a consulting firm that helped companies improve their quality processes. Crosby’s ideas and methods have had a lasting impact on the business world and continue to be studied and implemented by organizations worldwide.
13 Inspiring Phil Crosby Quotes
Phil Crosby Career Highlights
- Crosby started his career as a quality control engineer at the Martin Company in Baltimore, Maryland in 1952.
- In 1955, he joined the Bendix Corporation as a quality control manager and later became the corporate director of quality.
- In 1965, Crosby founded his own consulting firm, Philip Crosby Associates, which specialized in quality management.
- He gained international recognition in the 1970s for his concept of “zero defects” and his approach to quality management, which he called “Quality is Free.”
- In 1979, Crosby published his first book, “Quality is Free: The Art of Making Quality Certain,” which became a bestseller and was translated into 15 languages.
- He continued to write and publish books on quality management throughout his career, including “Quality Without Tears” (1984), “Quality is Still Free” (1995), and “Quality and Me: Lessons from an Evolving Life” (1999).
- Crosby’s consulting firm worked with numerous companies, including IBM, Xerox, and General Motors, to implement his quality management principles.
- In 1984, he was awarded the National Medal of Technology by President Ronald Reagan for his contributions to the field of quality management.
Key Contributions by Phil Crosby
- Crosby’s concept of “zero defects” emphasized the importance of preventing errors and defects rather than detecting and fixing them after they occur.
- He believed that quality should be the responsibility of every employee in an organization, not just the quality control department.
- Crosby’s approach to quality management focused on four principles: prevention, performance standards, measurement, and corrective action.
- He introduced the concept of the “cost of quality,” which highlighted the financial impact of poor quality on a company.
- Crosby’s philosophy and methods were instrumental in the development of the ISO 9000 series of quality management standards.
What Sets Phil Crosby Apart
- Crosby’s approach to quality management was revolutionary at the time, as it challenged the traditional thinking that defects were inevitable and could only be reduced, not eliminated.
- He was a strong advocate for the importance of leadership and management commitment in achieving quality excellence.
- Crosby’s methods were practical and easy to understand, making them accessible to a wide range of industries and organizations.
- He was a dynamic and engaging speaker, known for his wit and humor, which made his lectures and seminars popular among business leaders and quality professionals.
Takeaways
- Crosby’s contributions to the field of quality management have had a lasting impact and continue to be relevant today.
- His concept of “zero defects” and emphasis on prevention have helped many companies improve their quality and reduce costs.
- Crosby’s approach to quality management highlights the importance of a company-wide commitment to quality and the role of leadership in driving this commitment.
- His books and teachings have inspired many quality professionals and continue to be used as a reference in the field of quality management.
Other People
Rapper
· USA
1975
Commissioner of Baseball
· USA
1938 - 1989
Actress
· USA
1974
Journalist
· USA
1904 - 1963